1. An internet connection. Preferably stand alone and dedicated to the Hosted VoIP service. We can provide this or you can use your own. (learn more icon – links to Top Tips Broadband pdf)

2. A VoIP Gateway. A small unit that connects to the broadband router and is provided and maintained by us. You need one for each site that has two or more phones. (Not required for Home Workers and Roaming Users).

3. PoE Switch. These devices do two things. a) Provide power to the phones (PoE = Power over Ethernet) which saves on lots of untidy power adapters strewn around the office. b) Act as a central hub for all the phones to connect to, which then connect to the VoIP gateway. Available in 4, 8, 16, 24 and 48 ports.

4. Choice of handsets.
There many choices from the Mitel range of IP handsets. You can also use a Soft Phone or an iPhone app.

Mitel 5340 IP Executive Handset
A full-feature enterprise-class telephone, the 5340 IP Phone provides a large backlit graphics display with 48 programmable self-labeling keys.

• Large backlit graphics display (160 x 320) with auto dimming
• 48 Programmable, multi-function, self-labeling keys
• 13 fixed function keys: Hold, Settings, Message, Speaker, Mute, Transfer / Conference, Redial, Cancel, Volume/Ringing/Contrast Up & Down, Home Page, Previous Page, Next Page
• Hands free speakerphone operation (full duplex)

Mitel 5330 IP Executive Handset “Best Buy”
Similar to 5340 but with 24 Programmable, multi-function, self-labeling keys, provided in 3 pages of 8 keys each.

• We rate this phone as the “Best Buy” model as it provides amazing value at just £199.

The screen is dynamic and therefore changes to display all the activity of the extensions that have been saved to each key.

Mitel 5312 IP Office Handset
The 5312 is everyday office handset, suitable for most scenarios.

• 12 programmable buttons
• 2 line display
• Paper based ‘button naming’
• Hands free enabled

Mitel 5304 IP Budget Handset
The 5304 is suitable for use in hallways, kitchens, meeting areas.

• 7 programmable buttons 2 line display
• NO hands free

This handset is also a handy size for ‘Roaming’ users as it is small and fits easily into a bag or brief case. (learn more icon – point it at fixed line and mobile integration page for the time being)

Mitel 5310 Conference Unit
The 5310 users clever technology to focus a microphone beam on the individual speaking, virtually eliminating all ambient room noise.

• Full- duples operation
• Noise reduction
• Automatic gain

LED direction indicators to confirm voice is being received

iPhone App

Bria Softphone
The soft phone is effectively a client that you install onto a laptop. Once the user loads up the client and logs in, they become connected to the main phone network. Some functions are limited with the soft phone but all inter company calls are free and it is very handy in hotels and cafes. The software is a free 3rd party addition and is therefore an unsupported extra.